Privacy Policy & Cookies

Version 3 – Last updated 27 September 2025The Wellbeing Edit Ltd (Company No. 14902687, ICO Registration ZB641444)

Our Privacy Promise

At The Wellbeing Edit Ltd (“TWE”), your privacy is important to us. We are committed to collecting, processing, storing and sharing your data safely and transparently.

• You’re always in control – Your privacy will be respected at all times. You will have clear choices about how we use your data.
• We work transparently– We explain what we collect and why, so you can make informed decisions.
• We operate securely – We protect the data you entrust to us with appropriate security measures.
• For your benefit – We use your data only to provide and improve our services for you.

Who We Are

“The Wellbeing Edit” (referred to as “we”, “us”, or “our”) is a trading name of:

The Wellbeing Edit Ltd BM Centre, 11 St. Martins Close, Winchester, Hampshire, SO23 0HDRegistered in England and Wales, Company No. 14902687ICO Registration: ZB641444

Contact us:

📩 office@thewellbeingedit.co.uk

📞 07856 312948

We collect and process different types of personal data depending on how you interact with us:

When you register or purchase services

• Name, title, email, phone number, postal and billing address
• Payment details (processed securely via Stripe or PayPal)
• Information relevant to your health and wellbeing (for personalised support if you are a coaching client)

When you contact us or take part in activities

• Details you provide in calls, emails, surveys, events, or webinars
• Service or treatment history where relevant
• Feedback, complaints, and incident details

When you use our website or engage online

• IP address, device details, and usage information via cookies and pixels
• Engagement with our emails (e.g. opens, clicks)
• Interaction with adverts (e.g. Meta/Facebook Pixel performance tracking)

When you attend events or sessions

• Optional feedback and survey responses
• Professional contact details (for B2B enquiries and HR leaders)
• Occasionally, photos (with your separate consent only)

How We Use Your Data

We use your data to:

• Deliver our programmes, workshops, or consultations
• Provide booking confirmations, reminders, and follow-ups
• Personalise recommendations and wellbeing resources
• Track your progress (where relevant, with your consent)
• Improve our services and marketing strategies
• Comply with legal, tax, and accounting obligations

For B2B clients (e.g. employers, HR leaders), we use your professional details solely to:

• Respond to service enquiries
• Share proposals and contracts
• Measure workplace impact (with anonymised staff data where surveys are used)

We never sell your data to third parties.

Lawful Bases for Processing

We process your data under one or more of the following legal bases:

• Contract – to provide the services you request
• Consent – where you opt in to marketing or provide health data
• Legitimate interests – to improve our services, measure impact, and communicate relevant updates (balanced against your rights)
• Legal obligations – for tax, fraud prevention, or regulatory compliance

Sharing Your Data

We only share your data when necessary:

• With trusted third-party providers who support our services, such as
• Flowi (marketing automation and CRM)
• Stripe and PayPal (payment processing)
• With practitioners or consultants working with you directly
• Where legally required (e.g. tax authorities, fraud prevention)

We do not share your data with any third parties for their own marketing purposes.

International Data Transfers

Some providers (e.g. Flowi, Meta, Stripe, PayPal) may transfer limited data outside the UK/EEA. Where this happens, safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.

Data Security

We use a combination of technical, physical, and organisational measures to safeguard your data, including:

• SSL encryption on our website
• Secure firewalls and virus protection
• Password-protected systems and locked storage
• Contracts requiring third-party providers to comply with UK GDPR

No method of data transfer is 100% secure, but we take all reasonable steps to protect your information.

Data Retention

We only keep personal data for as long as necessary:

• Accounts & enquiries – up to 12 months after last contact
• Programme participation – up to 12 months after completion, anonymised data may be kept for reporting
• E-commerce/payment records – 6 years (to comply with accounting law)
• Cookies & analytics – retained according to your browser/device settings

Your Rights

Under UK GDPR, you have the right to:

• Be informed about how we use your data
• Access the data we hold on you
• Correct inaccurate or incomplete data
• Request deletion (the “right to be forgotten”)
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw consent at any time (for marketing or health-related data)
• Lodge a complaint with the ICO

To exercise your rights, contact us at office@thewellbeingedit.co.uk

Cookies and Similar Technologies

We use cookies, pixels, and tracking tools to:

• Improve website performance and user experience
• Remember preferences and logins
• Measure engagement with our site and adverts (e.g. Meta/Facebook Pixel)
• Track the performance of campaigns and content

You can manage or disable cookies in your browser settings, but this may affect functionality. For more details, visit www.allaboutcookies.org

Links to Programme-Specific Policies

If you enrol in The Pain-Free Period Protocol™ or other coaching services, additional terms and disclaimers apply. You can read the full Client Policies & Disclaimers here:👉 View PDF